Most of the reviews that we receive are about our delivery and installation service. Occasionally, like this one, people choose to comment about our pre-sales service. And on rare occasions, we get 5 star reviews from people who choose not to buy from us. In this case, with good reason i.e. we were too far away.
The moral of the story. Treat every customer the same way, like they will be your last ever. If they feel they have had a positive experience, you will add to the goodwill value of your business. To a local company that’s worth a lot! So, thank you to Jolyon for this…
“Very impressed with the gentleman answering my enquiry just now. He gave very good advice about our fridge-freezer enquiry and was very honest about it being impractical to buy from him, as we are 45 mins drive away. He gave useful alternative suggestions which made a lot of sense. Great customer service, straight from the first contact… if you are staying closer to this business, it looks worth giving them a try!”
